I worked about 10 months at a call center, but I was not an executive at the phone with clients, I was in the area of quality. This means that I had to listening the records of the executive and their sells, and decided if the sale was correct or not. Of course, I decided that depending on a form. Every record last between 10 to 30 minutes, and I had to do about 15 records per day. At the beginning, I listening to the sales of secures, which was a lot of pressure, because I had to be very careful with every record and every detail. The good thing is that I learned a lot about secures and how to deal with the sellers. I worked with secures about 6 months, then I was transfer to another count, which was credit cards. I do not really liked worked in that account, because it was a new area and the company did not even had the page to worked with it (in the secures account I had to work in a web page, but in credit card I had to fill an excel page.) Finally, I quit to that job because it was the end of the academic semester and I was really tired. That plus I did not like the area of credit card, because I had to do the double of what I did in the secure account and my paid was the half of it. Other thing that I learned is that I do not want to work in a call center as executive because is very stressful. I certainty hope to find a job that really likes me...
This is only for academic purpose.
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